Refund policy

Return & Refund Policy

Change of Mind & Incorrectly Ordered Items

Returns for change of mind or incorrectly ordered items are considered on a case-by-case basis and must be approved by Power Parts Australia before an item is returned.

To be considered for return, items should generally be unused, uninstalled and in their original packaging and saleable condition. Approval of a return is not guaranteed.

Where a change-of-mind or incorrectly ordered return is approved, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable unless required by law.

Please contact us before returning any item. Items returned without prior approval may not be accepted.

We recommend confirming product specifications and vehicle compatibility before ordering. If you're unsure whether a part is suitable for your application, please contact us before purchasing.

Faulty, Damaged or Incorrectly Supplied Items

If an item supplied by us is faulty, damaged, incorrectly supplied, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us at info@4wdpowerparts.com.au.

We may request photographs, product details or other reasonable information to help assess the issue.

Where applicable, a repair, replacement or refund will be provided in accordance with the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.